Consumer Complaint Against Myntra

Table Of Content

• What is Myntra?
• What Types of issues a Myntra Customer may face?
• What should I do if I face any issue with Myntra Product?
• How to file a Consumer Complaint against Myntra online?
• Do I need any document to file a consumer complaint against Myntra?
• Conclusion

When you shop online, the convenience of buying things sitting at home comes handy. Although, there are various types of issues that arise, such as a defaulted product, an incorrect order, poor customer support, etc., that can make online shopping a headache. One such online shopping website is Myntra which is among the top shopping websites in India. Just like any other online shopping website, Myntra’s customers also face various issues. Let’s discuss what types of issues a customer faces with this online shopping website and how one can file a consumer complaint against Myntra.

What is Myntra?

Myntra is an Indian fashion and lifestyle e-commerce website headquartered in Bengaluru, Karnataka. It aims to provide a hassle-free and enjoyable experience to its customers. It was founded in 2007, but later in 2014 it was acquired by Flipkart. This fashion website is famous amongst youngsters because of its youngster-centric approach. Myntra offers the largest in-season fashion and lifestyle collection, which is 100% authentic. Its cash on delivery and 10-30 days return policy make it a preferable shopping destination in India.

What Types of issues a Myntra Customer may face?

There are numerous issues that a Myntra or any other shopping website may face. Here is the list of some of the major complaints against an online shopping website:

• Product Delivery: Delay or non delivery of the purchased product can affect the overall customer satisfaction.
• Product Quality: Poor product quality is one of the major issues customers face these days.
• Misleading Ads: False and exaggerated ads create unrealistic expectations and if websites fail to fulfil them then it affects the customer’s satisfaction.
• Return/Refund: Complicated return and refund policies can frustrate the customers, leading to negative experience and loss of trust.

These are some of the major issues a customer faces. Besides Poor customer service, unclear warranty, Payment issues such as failed transactions, double charges, etc. are some of the other issues people face with online shopping websites.

What should I do if I face any issue with Myntra Product?

There are various options Myntra has provided to its customers to escalate the issues customers face. 

• Firstly, if you face any issue, the first point of contact should be its customer support where you can inform them about the issue you are facing and they will help you resolve the issue.
• Next, if customer support couldn’t help you with the issue then you move towards the higher authority or raise the issue on their social media.
• Myntra Grievance officer is another option to whom you can complain about your issue by mailing him with all the supporting evidence.
• If none of the above options help you then you can register your complaint in the consumer forum through its official website.
• Lastly, you can lodge a consumer complaint in Consumer court in which the law will work for you to protect your consumer rights.

How to file a Consumer Complaint against Myntra online?

To file a consumer complaint against Myntra you can rely on eDrafter.in. Here are the simple steps to file consumer complaints online:

1. Step 1: Visit our website edrafter.in and select Consumer Complaint in the service section of the mail menu of our website.
2. Step 2: Now, you will be redirected to our consumer complaint page where you need to fill a simple form to provide us some required information.
3. Step 3: We will schedule a call with our Advocate and will share the details with you in mail.
4. Step 4: During the call, our Advocate will understand your case and will provide you with legal advice and he will take all the necessary steps to protect your consumer rights so you can get compensation as soon as possible.

Do I need any document to file a consumer complaint against Myntra?

Yes, there is a list of required documents that you must need before filing a Myntra consumer complaint. Here is the list of documents:

1. Complaint letter against Myntra: Write a detailed complaint letter mentioning the complaint and compensation you are seeking.
2. ID Proof: a copy of your id proof such as Aadhar Card, Pan Card, Voter ID card, etc.
3. Purchase Proof: Order confirmation, invoice and payment receipt.
4. Communication Record: Copy of emails, chats and call records with Myntra Customer Support.
5. Support Documents: Any other document that supports your claim.

Conclusion

Lodging a consumer complaint against Myntra is a straightforward process to protect your rights as a consumer. Whether you are facing issues with product quality, customer service or any other issue, the Consumer Protection Act is a clear pathway to seek redressal. By following the correct procedures, you can ensure that your complaints are heard and addressed. Always maintain proper documentation and be aware about your legal rights for a smoother and effective consumer complaint process.